Facebook Community Standards, Health Equity, and SDoH

Facebook just release their new Community Standards outlined here in this link. This is most likely a response to Mark Zuckerberg’s Congressional Hearings early April 2018. One thing that I took away from these proceedings, a critique on the necessity for users to have easy access to their Privacy Settings and also making Facebook’s Terms of Service (ToS) more consumer friendly.

During these proceedings, I called my partner Reed Smith and predicted that Facebook would take their Terms of Service (ToS), rewrite, and make it more consumer facing. Healthcare organizations should be on notice, this is a huge opportunity for growth across the healthcare industry.

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Watch Out Healthcare Digital Marketers – Cambridge Exposed Us!

Ever since Facebook opened up their advertising platform, we have been running ads! We started running ads when we could target individuals in ways will never be ale to now. Before Facebook pulled back the reigns, we talked about the good ole days of Facebook targeting; and now…we are truly exposed.

The public always knew something was weird when they would use their phone to buy something on Amazon then noticed that same product in an ad on Facebook.

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Community Management/Managers: Do we take ourselves too seriously?

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I have always been caught in this dilemma…when it comes to managing a brand’s community or community within a brand, what is best for the community? Who should be really managing the community? One with experience with the Message? Community Management? Social Media Management? Brand Management? The actual brand employee(s)?

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F is for Facebook in Google’s Alphabet (I bet!)

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Yep…I am talking about this very specific relationship one that has been riddled with miscues and online battles of digital lines in the sand. It was last year our health care digital team launched a Google Hangout embedded inside Facebook, since that successful campaign..it has been a lot harder to pull off technologically speaking.

But I am not really thinking through the lens of how to make these digital properties talk to each other when deploying campaigns, but more of the relationship between these two audience giants when it comes to digital content marketing.

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Stop the talking heads and flapping lips on social video! :)

stop-talking-heads-FB

Yes…stop it. No one wants to hear your rants and dialogue? Just because you have an iPhone and video camera…it just is not working. People want more than you flapping your lips and ranting your thoughts on Facebook and Instagram.

I feel the old newsroom junkie in me coming out in this rant. My old news director used to preach to us…do not let me see your talking head during your live shots. People want you to show and tell, give the audience the opportunity to explore the story visually.

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One easy step to create clickable video content for Facebook!

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I have you noticed video auto-playing in Facebook when using your laptop, desktop computer, or even your mobile device like a tablet or smartphone. I have noticed the these auto-play videos on my iPad, iPhone, and my desktop using my MacBookPro.

The videos that are auto-playing are those uploaded directly to Facebook. This auto-play initiative is also a part of Facebook’s Premium Video Ads offering set to release to brands this fall, possibly October.

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Facebook Auto-Play – Game Changer in Content Delivery for Video???

Facebook just released the newest app in both iOS and Android which bows allow you to see video content in auto-play mode. What does this mean?

As you scroll down your news feed (via your iPhone, iPad, iPod, Android, and other mobile devices), video that was uploaded directly to Facebook will now auto play in the news feed. This means, when you scroll down the news feed to check out all the stories…you will notice a video might start playing. But, you will notice it does this in silently.

Many people have voiced both positive and negative reviews surrounding videos auto-playing when clicking onto a website. Lots of the feedback, mainly negative, specifically addressing the sound during the auto-play.

Other groups are experimenting with auto-play of video like Vimeo with their mobile apps. The Vimeo app on the iPad would auto-play your feed videos when scrolling, catching your attention with the motion of the video. This is the idea I think Facebook is trying to capture.

The Benefit:
Here is what makes this awesome…allowing people to explore rich media that they normally would not if the video was paused. By auto-playing the video, consumers see the motion as they scroll through the feed…potentially stopping to watch the whole video. This will be huge for communicators/marketers/digital strategist.

Compatibility:
This only works when you upload video directly to Facebook…hence another reason they are trying to encourage individuals to use Facebook as a video distribution channel. This will not work with any video links posted from outlets like YouTube, Vimeo, Vine…etc.

With the competition between Instagram, Vine, and YouTube trying to leverage people with their video distribution capabilities…Facebook recognizes they are the ones how hold the key to the mass audience. So…why not jump into the game.

TechCrunch writes:

“If Facebook can make auto-play video feel like a natural part of the feed, it could unlock a new level of proficiency in consuming the world.

Auto-play could give us quick windows into our friends lives that are almost as easy to skim as photos but much more evocative. News outlets could serve up footage from major events happening around the world or recent sports highlights. Imagine watching an epic interception returned for a touchdown silently filling you feed with a remarkable athletic achievement that you might not have clicked and waited to load, but you’re happy to see. And if you want to hear the hits and announcer’s commentary, one click and it’s like you’re watching television.

And that might be the goal of Facebook video. To combine the vividness of TV with the efficiency of reading.”

The Challenge:
Here is the one area Facebook really needs to get their act together…offering analytics for video inside their branded pages. If you can combine the opportunity for exploration of rich video via auto play along with an analytics package for communicators/marketers/digital strategist, their will be big play with big brands.

The Final Challenge:
As content marketers…are we pushing too much stuff from our branded pages onto Facebook? We are seeing a shift in demographics, shift in privacy, shift in closeness of this community, and a shift in the Facebook algorithms. Are people wanting less or more rich content? Or do they want rich content from people and brands they trust?

Facebook “Star” Rating System Released –> GHS Life Center

Have you noticed the new five star Facebook rating system? It popped up on one of GHS’s Facebook pages  this week (GHS Life Center’s Page).

It looks like Facebook just released this new system and they are testing it out on certain pages. TechCrunch reported this new deal on November 7, 2013:

“Using a star system for place and page ratings isn’t entirely new; Facebook has been collecting star ratings from users on the desktop and via local search for quite a while now, and also seeking star ratings on content and apps via Timeline. What is new is making this information explicitly displayed on the social network itself, in a prominent place on a business or place Page.

This shift, if it moves from the testing phase to general adoption, has a couple major implications for Facebook users. First, for general members, it provides an increased degree of sentiment information surrounding places and content that goes well beyond the simple off/on attribute of the Like. “

For businesses, it’s not clear yet whether displaying this rating will be optional or mandatory, but if Facebook is making a play to compete with the Yelps, Foursquares and Angie’s Lists of the world when it comes to local discovery and service recommendations, it would make sense that they are required by default. That could mean a considerable shift in how businesses use FB, with more emphasis placed on customer service versus just maintaining a presence on the network. Likes are easy, after all, but getting users to fill up that star bar will require a lot more effort and interaction.”

Here is the comment from Facebook:
“We’re extending star ratings on Facebook from mobile to desktop – to make it easier for people to discover great businesses around them. This is beneficial for both businesses and consumers. Star ratings encourage more people to rate a business, making it eligible to appear in News Feed and help others discover a business they didn’t know about previously. For businesses themselves, this also leads to greater brand awareness.

As you may recall, star ratings launched in early 2012 with the introduction of Nearby on mobile. Now we’re bringing the visibility of star ratings to a more prominent spot at the top of Pages’ timeline on desktop and to the preview in News Feed.”

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